Refund policy

At Sheonew, your satisfaction matters to us. Because we sell digital products delivered instantly, we handle refund requests fairly and transparently.

Our Refund Commitment We offer refunds if you are not happy with your planner. We want every customer to feel confident shopping with us.

Eligibility for a Refund You may request a refund if:

• You are not satisfied with the product after downloading it
• The file is corrupted, damaged, or not opening properly
• You received the wrong product
• The product does not match the description on our store

How to Request a Refund Contact us within 14 days of purchase at contact@sheonew.com with your order number and a brief description of your issue. We respond within 1–3 business days.

Non-Refundable Situations

• More than 14 days have passed since purchase
• The request is made without contacting us first

Chargebacks We encourage customers to contact us directly before initiating a chargeback. We are always happy to resolve issues quickly and fairly.