Privacy policy

Here are all 4 policies as plain text you can copy directly into Shopify:

REFUND POLICY

At Sheonew, your satisfaction matters to us. Because we sell digital products delivered instantly, we handle refund requests fairly and transparently.

Our Refund Commitment We offer refunds if you are not happy with your planner. We want every customer to feel confident shopping with us.

Eligibility for a Refund You may request a refund if:

  • You are not satisfied with the product after downloading it
  • The file is corrupted, damaged, or not opening properly
  • You received the wrong product
  • The product does not match the description on our store

How to Request a Refund Contact us within 14 days of purchase at contact@sheonew.com with your order number and a brief description of your issue. We respond within 1–3 business days.

Non-Refundable Situations

  • More than 14 days have passed since purchase
  • The request is made without contacting us first

Chargebacks We encourage customers to contact us directly before initiating a chargeback. We are always happy to resolve issues quickly and fairly.

PRIVACY POLICY

This Privacy Policy explains how Sheonew collects, uses, and protects your personal information when you visit or purchase from sheonew.com.

Information We Collect

  • Full name and email address
  • Billing address
  • Payment information (processed securely — we never store card details)
  • IP address and browser/device information
  • Order history and support communications

How We Use Your Information

  • To process and fulfill your orders
  • To send your download link via email instantly after purchase
  • To respond to customer service inquiries
  • To send order confirmations and receipts
  • To prevent fraud and protect our store
  • To send promotional emails (only if opted in — unsubscribe anytime)

Sharing Your Information We do not sell or rent your personal data. We only share it with trusted service providers who help us operate our store, including Shopify, payment processors, and email delivery services. All are contractually bound to protect your data.

Cookies Our website uses cookies to enhance browsing, track sessions, and gather analytics. You may disable cookies in your browser settings.

Your Rights You may request access to, correction of, or deletion of your personal data at any time by emailing contact@sheonew.com.

Security All transactions are processed over SSL-encrypted connections. We take reasonable precautions to protect your information.